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WORK

PRODUCER EXPERIENCE AT PREMERA

This project started as an effort to reduce the call volume and involved foundational research to define the customer needs and evaluative concept testing to make sure we build the right product.

Image by Maarten van den Heuvel
Doctors

360 PATIENTS' EXPERIENCE

This project was aimed at building a holistic view of the patient's primary care experience and a strategy for better partnership between Premera and one of its partner clinics.

DENTAL PROVIDER EXPERIENCE

This project started with us looking at the volume of calls that Premera was getting from these doctors' offices. From the calls data, we determined what information dental providers were looking for. Our team had an idea of why this information was needed and wanted to test a few concepts for improving the doctors' experience.

Image by The Humble Co.
Work: Projects
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